Shipping Policy

📦 Shipping Policy

Last updated: 4/13/2026

Thank you for shopping with Sotre Collection. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Some items may ship separately depending on availability and fulfillment location.

Shipping Methods & Carriers

We ship orders using trusted carriers through Shippo, including USPS, UPS, and FedEx.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Drop Shipping & Vendor Fulfillment

Some products are fulfilled directly by our brand partners and vendors. This means:

  • Your order may ship from multiple locations
  • Delivery times may vary by item
  • Items may arrive in separate packages

Estimated delivery time for vendor-shipped items is typically 5–10 business days, but may vary depending on the supplier.

Shipping Time Estimates

  • Standard Shipping: 3–7 business days (after processing)
  • Expedited Shipping: 2–3 business days (if selected at checkout)
  • Vendor/Drop Ship Items: 5–10 business days

Please note that these are estimates and not guaranteed delivery times.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.

Shipping Delays

We are not responsible for delays caused by carriers, weather, or other circumstances outside our control. If your package is significantly delayed, please contact us and we will assist in tracking it down.

Lost or Stolen Packages

Sotre Collection is not responsible for lost or stolen packages once they are marked as delivered. If you believe your package has been lost, please contact the carrier directly or reach out to us for assistance.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:
[Insert Email Address]

Optional Add-On (Recommended for Shopify)

If you want to elevate this a bit more for your brand, you can add:

“Luxury & Specialty Items” section:

Certain items (including custom, monogrammed, or specialty linens) may require additional processing time. These timelines will be noted on the product page when applicable.